Dell Precision and docking issues (E-Dock / WD15 / TB16)

I’ve been using my Dell Precision 7520 for quite a while now and have used it in combination with three different docking stations.

E-dock

The Precision series are still equipped with E-dock connection, which in my opinion is a major benefit, so there was no need upgrading to USB-C dock instantly.

I have used an E-dock for several months (with 1 Dell 1920*1200 monitor). Resulting in several Windows 10 crashes. Always had to shut down the device and (re)boot it. Coming out of sleep also resulted in crashes quite randomly. Had my motherboard replaced by Dell, changed hard drives, … no effect.

WD15

Then I started using a Dell WD15 dock (with 2 Dell 1920*1200 monitors) and I haven’t had any problems whatsoever. When connecting the USB-C cable, the laptop awakes from sleep without any problem. Sometimes external screens go dark for 2 seconds and light up again. But this hiccup only happens once in a while and you can continue work without further problems.

TB16

For a few weeks I had the opportunity to test the Dell Thunderbolt TB16 on my device (with 2 Dell 1920*1200 monitors) and the same problems as mentioned with the E-Dock emerged. Random crashes and not being able to connect to external monitors upon connecting the USB-C cable, resulting in a crash. Crash also occured when launching Photoshop. I  think it also boils down to a graphics problem?

Conclusion

So now I’m using the Dell WD15 again. Aside from a more limited graphic ability (amount / resolution of external monitors), the only downside is that power over USB (docking ports) only seem to work when the connected laptop is active.

Your thoughts?

Anyone having the same issues? Firmware upgrading never did the trick and advanced diagnostics never showed any problems.

Fixing UEFI boot problem

Earlier today my UEFI boot record somehow got screwed up on a Dell Windows 10.

The Boot Configuration Data for your PC is missing or contains errors.
File: \EFI\Microsoft\Boot\BCD
Error code: 0xc0000001

One could use the USB OS installation drive to boot into recovery mode and choose command prompt hoping BOOTREC would solve te problem

bootrec /fixMbr

Only to run into this error

 The system cannot find the path specified

Using DISKPART followed by LIST DRIVES didn’t show the internal drive at all, hence the error…

What I did to solve this was creating a new recovery USB on a working Windows 10 installation.

Here’s a video tutorial:

https://www.youtube.com/watch?v=3UzphLuk5II

Booting with the recovery USB, DISKPART showed the internal drive with no error and by using these three commands your UEFI boot record will be fixed and you are good to go…

  1.   BOOTREC /FIXMBR
  2.   BOOTREC /FIXBOOT
  3.   BOOTREC /REBUILDBCD

Restart your computer, et voila! UEFI boot record fixed…

At least it worked for me 😉